Policies

  • Exchanges for a different size or for store credit only is allowed within 14 days of delivery date. Please email us to get the process started, shipping will be deducted from the credit before putting it on your account. 
  • No returns or exchanges will be allowed after 14 days of delivery
  • Local pick up is not currently available
  • Processing time on all orders currently is 7-10 business days due to the high volume of customers
  • We so appreciate your business and are doing our best to get orders out as quickly as possible. 
  • No returns are accepted on custom products unless there is a product defect. Please contact us within 7 business days of receiving your order if there is a problem with a product. 
  • Our turn around time for custom orders is 1-2 weeks, please be mindful of this when placing your order.
  • Feel free to contact us with any questions or concerns at thewholeherd@gmail.com
  • For large quantity orders please contact us at thewholeherd@gmail.com for more details and pricing